If you have made a return, a refund will be made within 14 calendar days of receiving your package at our warehouse. As soon as the return is received and checked, we will send you a confirmation e-mail. The credit will be visible within 10 business days, depending on your card issuer's refund timeframe. Did you pay by credit card? In this case, the refund will be made to the same card or associated bank account. It may happen that the date of the refund, in your statement, coincides with the date of the purchase. Did you pay with Paypal? You will receive the amount for the returned items on the same Paypal account. Did you pay with Klarna? You will receive the amount related to the returned items on the same Klarna account. Did you pay with a Gift Voucher? The amount will be refunded as a Gift Voucher to be used for your next orders.
You can, at your own expense, return Amevista orders within 30 calendar days after the delivery date of the goods. Submit your request by clicking on "Request Return" Please kindly fill out the form with all required information so we can get back to you as soon as possible. We will reply to you by e-mail indicating the next steps. The products should be returned to the attn of Amevista Srl at the following address: Via Flaminia, 844 - 00191 Rome, Italy. Returns received at different addresses will not be considered. Do not forget to include the order reference number in the shipping box. Remember to always take a picture of the label you attach to your return or write down the tracking number, keeping it until your refund is processed. The integrity of products returned unused, with their original labels and in their original boxes is an essential condition for the exercise of the right of withdrawal or cancellation. If sunglasses or prescription glasses are returned, the seal of quality and integrity, if any, must still be affixed to the glasses. The cost of graded lenses cannot be refunded in case of cancellation because the lenses are custom-made products and are cut to your specific needs and measurements. Refunds for the product, if possible, will be made only after checking the condition of the returned item and in any case within 14 calendar days from the date of receipt of your package at our warehouse.
We are sorry that your item arrived damaged or defective. Please contact customer service within 5 days of receiving your order by clicking "Submit a Complaint". Please kindly fill out the form with all the required information. We will reply to you by e-mail as soon as possible, outlining the next steps. Let us know by clicking on "Submit a Complaint." We kindly ask you to fill out the form with all the required information. We will respond to you by e-mail as soon as possible, outlining the next steps. Please note: In case of a replacement request, we will proceed as soon as possible to pick up the goods and send the replacement item after careful verification. In this case, the cost and reservation of the pickup will be borne by Amevista; however, the free of charge of the same will not be guaranteed if you opt for only the return of the goods. In the event of collection, it is not possible to deposit the goods at the warehouse of the local courier.
Is it possible that the temples of my glasses are misaligned? Amevista carries out a quality check of the product before shipping your glasses. Should you perceive a slight misalignment of the temples, this may be an easily resolved temporary defect that can also occur during packaging and transport. It does not, however, constitute a production defect. We recommend that you contact an optician who will realign the rods easily and free of charge. Alternatively, if you would like to proceed with an examination by our technicians or a replacement of the item, you can submit a complaint by clicking here. Wherever possible, we will fix the product. If this is not sufficient, we will proceed with a replacement.
If after requesting a return you have decided to keep the merchandise, you can do so, and there is no additional charge for doing so.
In case you no longer have the original Amevista packaging (plastic bag or box) don't worry, you can use any other cardboard packaging to make the return. Remember to remove any previous labels. Make sure that the packaged product is in perfect condition, clean and including the accessories (case or pouch, microfiber cloth, certificate, transparent envelope with model code). In the event that we receive products that have already been used, damaged, or in a packaging other than the original one and the stated conditions are not met, we will not be able to guarantee a full refund of the amount spent.
Did you receive a damaged package? We are sorry. Is the packaging damaged but the items are in good condition? In case you want to proceed with the return please use another packaging, following the instructions in How to make a return. In addition to the packaging, is an item also damaged? If so, use one of the contact methods at the bottom of this page and we will help you with your request. Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping envelope appears damaged or tampered with, please refuse the delivery. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes.
Don't like the item or the size you ordered is not right? You cannot exchange items but you can return them at your own expense within 30 days and, if you wish, you can order them again. You will receive a refund for the returned merchandise within 14 days of delivery of the package to the carrier. You are not bound to wait for a refund for your new order: you can proceed with a new order right away if you wish. Please note that frames purchased in combination with prescription lenses are considered customised products and therefore cannot be refunded.
If after returning one item from your order you want to return others you can always do so within 30 days of delivery. Make sure the item is undamaged and has any labels, accessories, certificates and original product box.
If you want to return items from different orders, you can. Next, enter the order number for each order you are returning inside the package.
Did you pay for the entire order using a Gift Voucher?If so, the amount will be refunded with another Gift Voucher to be used for your next orders. Did you pay for your order by combining a Gift Voucher with a different payment method?When you return one or more items, the refund is made to the other payment method you selected when you paid for your order. For example, if you used a credit card and a Gift Voucher, the refund will be made to your credit card and the Gift Voucher will be used for the items you kept.If the amount of the Gift Voucher is greater than the amount used with the other payment method, the refund will be made on the Gift Voucher.