If you have returned an item, the refund will be processed within 14 calendar days from the date we receive your package at our warehouse. Once the return has been received and inspected, we will send you a confirmation email. The credit will appear within 10 working days, depending on the refund times set by your card issuer. You will be refunded via the payment method you selected when placing the order.
When returning the product, make sure to print and use the provided proforma invoice and return form provided. If the instructions are not followed correctly or if the provided documents are not used, customs may apply import taxes. These taxes will be at your own expense and will be deducted from the refund amount.
If you refuse the package but Amevista has met the expected delivery times, you will be charged 20 EUR (if you chose Express Shipping) and 10 EUR (if you chose Standard Shipping). These charges cover storage costs and return shipping caused by the refusal of delivery. These amounts will be deducted from any refund.
If you do not refuse the package and have chosen Express Shipping, only the shipping costs will be deducted from the refund.
Did you pay with a Gift Voucher? The amount will be refunded as a Gift Voucher to be used for your next orders.
