Don't like the item or the size you ordered is not right?
You cannot exchange items but you can return them at your own expense within 30 days and, if you wish, you can order them again.
You will receive a refund for the returned goods within 14 calendar days from the date of receipt of your package at our warehouse. You are not bound to wait for a refund for your new order: you can proceed with a new order right away if you wish.
Please note that the cost of customized products (frames with prescription and/or tinted lenses) cannot be refunded as these are bespoke items created according to your specific requirements and measurements. Therefore, returns on these products are not possible.