To track your order When your parcel is ready and has been dispatched, you will receive a confirmation email and you can click on "Track your order" to view the details of your shipment. Always check this link from which you can check delivery attempts that have already been made and any problems the courier has in locating your address. Please note that couriers do not deliver by appointment and there is no telephone contact. Furthermore, in the event of a failed delivery attempt, your order may be delivered to a pick-up point without your prior notification. For this reason, we advise you to always keep track of the tracking of your shipment. Of course, also by accessing the "Order History" section of your personal area, you can view your delivery package by clicking on "View".
The courier will make a further delivery attempt within the next 2 days, after which the parcel may be placed in storage at DHL's, DPD's or Amevista's warehouse. We strongly advise against using a waiver of liability. If you authorize the courier to leave the package without a signature, Amevista will not accept any claims or refund requests in case of loss, theft, or damage. In such cases, full responsibility lies with you.
It is not possible to indicate a specific time for the delivery of your order. The delivery time depends on several factors, such as the courier used and the delivery area. We always encourage you to check the tracking of your shipment, which you will receive by e-mail once your order has been handed over to the courier.
To track your order Delivery times vary depending on the items. Some products are available in stock, while others need to be ordered and therefore take longer to arrive. To identify ready-to-ship products, you can apply the "Immediate Shipping" filter. The estimated delivery date is always visible on the product page and at checkout.
You can choose to have your Amevista order delivered directly to one of the collection points located throughout Europe. This way you can pick up your order at your convenience, when and where you prefer. When concluding your order, when you choose the delivery address, click on "Proceed to order", enter your address and you will find all the nearest pick-up points. Please note: once the order has been placed, it will no longer be possible to change or indicate a new pick-up point. What do I need to collect my order? Remember to have a document with you, e.g. your identity card, to collect your order from a participating shop. For lockers you will receive a PIN code or QR CODE by e-mail from the courier. If you have not received it, you can contact the courier. The order will remain at the collection point for ten days.
Did you receive a damaged package? We are sorry. Is the packaging damaged but the items are in good condition? In case you want to proceed with the return please use another packaging, following the instructions in How to make a return. In addition to the packaging, is an item also damaged? If so, use one of the contact methods at the bottom of this page and we will help you with your request. Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping package appears damaged or tampered with, the customer must refuse delivery and send photos of it to Amevista Customer Service. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes. We strongly recommend using an insured shipment. In case of loss or damage during transport, only an insured shipment allows you to claim compensation from the courier. Otherwise, the cost of the product remains your responsibility.
You have placed an order and want to change your delivery address? The delivery address cannot be changed once the order has been completed. For any issues, please contact customer support.
Amevista delivers to: click here Need to request a retainer? If you have chosen Standard Shipping: as soon as you have received the SMS or e-mail from Bartolini stating that the shipment has been taken over, or after the first failed delivery attempt at your domicile, you can access the "Management left notice" section and request a hold. If you have chosen Express Shipping: as soon as you receive an SMS or email from DHL confirming the pickup of your shipment, you can access the delivery options and request a depot hold.
Amevista uses FedEx, DHL, Bartolini, Dpd, Chronopost, Seur for its shipments.
The Amevista Store is located in Rome at Via Salaria, 74. Items on the site may not be available at the Store. Online purchases do not include pick-up, exchange or return at the shop.
