To track your order When your parcel is ready and has been dispatched, you will receive a confirmation email and you can click on "Track your order" to view the details of your shipment. Always check this link from which you can check delivery attempts that have already been made and any problems the courier has in locating your address. Please note that couriers do not make deliveries by appointment. However, in some cases, they may send SMS messages or e-mails with delivery updates or operational instructions. We therefore recommend providing a valid mobile phone number and regularly checking the shipment tracking. In the event of a failed delivery, the parcel may be deposited at a collection point even without prior notice. We therefore invite you to always check the tracking and follow any instructions provided by the courier. Of course, also by accessing the "Order History" section of your personal area, you can view your delivery package by clicking on "View".
To track your order Delivery times vary depending on the items. Some products are available in stock, while others need to be ordered and therefore take longer to arrive. To identify ready-to-ship products, you can apply the "Immediate Shipping" filter. The estimated delivery date is always visible on the product page and at checkout.
You have placed an order and want to change your delivery address? The delivery address cannot be changed once the order has been completed. For any issues, please contact customer support.
All prices include VAT, fees and duties where applicable, according to the rates provided for by law, as well as any fees for handling customs procedures, as indicated at the time of placing the order on our Website. However, in the event of a return, any customs duties and additional costs charged by customs are the responsibility of the customer.
As your product comes from a different country, customs may usually request documentation. Please send the invoice for your order, available in your Reserved Area, by replying to the courier’s e-mail and also indicating the order number, the recipient’s name and the full address.
You do not need to pay anything: all customs charges for your order have already been covered by us. If you need help, please contact our Customer Care team, providing your order number and forwarding the communication received from customs, so that we can assist you in checking the customs clearance and ensure the correct delivery of your parcel.
If you are not present at the time of delivery, the courier may make a new delivery attempt in the following days or send an SMS or e-mail with instructions to provide new indications, reschedule the delivery or collect the parcel from a collection point, where available. The way a failed delivery is managed may vary depending on the assigned courier, the destination country and the type of shipment. For this reason, we recommend regularly monitoring the tracking and promptly following any communications received from the courier. In the event of no response or lack of cooperation with the courier, the parcel may be held at the courier’s warehouse, deposited at a collection point or returned to Amevista. We strongly advise against authorising the courier to leave the parcel without a signature. If you authorise the courier to leave the parcel without a signature, Amevista will not be able to accept claims or refund requests in the event of loss, theft or damage. In such cases, responsibility lies entirely with you.
You can choose to have your Amevista order delivered directly to one of the collection points located throughout Europe. This way you can pick up your order at your convenience, when and where you prefer. When concluding your order, when you choose the delivery address, click on "Proceed to order", enter your address and you will find all the nearest pick-up points. Please note: once the order has been placed, it will no longer be possible to change or indicate a new pick-up point. What do I need to collect my order? Remember to have a document with you, e.g. your identity card, to collect your order from a participating shop. For lockers you will receive a PIN code or QR CODE by e-mail from the courier. If you have not received it, you can contact the courier. The order will remain at the collection point for ten days.
Did you receive a damaged package? We are sorry. Is the packaging damaged but the items are in good condition? In case you want to proceed with the return please use another packaging, following the instructions in How to make a return. In addition to the packaging, is an item also damaged? If so, use one of the contact methods at the bottom of this page and we will help you with your request. Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping package appears damaged or tampered with, the customer must refuse delivery and send photos of it to Amevista Customer Service. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes. We strongly recommend using an insured shipment. In case of loss or damage during transport, only an insured shipment allows you to claim compensation from the courier. Otherwise, the cost of the product remains your responsibility.
It is not possible to indicate a specific time for the delivery of your order. The delivery time depends on several factors, such as the courier used and the delivery area. We always encourage you to check the tracking of your shipment, which you will receive by e-mail once your order has been handed over to the courier.
Amevista delivers to: click here Do you need to request a hold for collection or change your delivery options? Once you have received the SMS or e-mail confirming that the shipment has been taken over by the courier, you can check the tracking link to view any options available for the assigned courier. If the shipment is handled by BRT, after the shipment has been taken over or after the first failed delivery attempt at your address, you will be able to access the "Gestione lasciato avviso" section and request a hold for collection, where available. If the shipment is handled by DHL, as soon as you receive the SMS or e-mail confirming that the shipment has been taken over, you will be able to access the delivery options and request a hold for collection, where available. If the shipment is handled by FedEx, you will be able to provide instructions directly through the message received from the courier and, in the countries and cases where the service is available, request delivery to a collection point. The available options may vary depending on the destination country, the assigned courier and the type of shipment. We therefore recommend always checking the tracking and promptly following any instructions received from the courier.
Amevista uses FedEx, DHL, Bartolini, Dpd, Chronopost, Seur for its shipments.
The Amevista Store is located in Rome at Via Salaria, 74. Items on the site may not be available at the Store. Online purchases do not include pick-up, exchange or return at the shop.
