Warranty

WARRANTY CONDITIONS

Amevista guarantees full traceability of the purchase of all products and certifies that they originate exclusively from official suppliers.

All products sold by Amevista are covered by a legal warranty of 24 months from the date of purchase against any manufacturing defects.
The warranty does not cover damage caused by improper use, poor maintenance, accidents, or wear and tear from normal use of the product.

Validity of the warranty

A product may be covered by the warranty whenever, within 24 months from the date of purchase, a manufacturing defect attributable to an original flaw in the product becomes apparent.

However:

• Each request will be evaluated individually, even if it concerns a product that has already been replaced or repaired;

• The warranty period is not renewed or extended in case of repair or replacement: the expiry date remains that of the original purchase;

• If the defect reappears, a new warranty request may be submitted, provided it falls within the validity period;

• In the event of improper use of the warranty procedure (e.g. repeated requests for non-covered damage), Amevista reserves the right to reject the request.

The warranty covers:

• Missing components

• Delamination of the coating of sunglass lenses

• Bubbles or imperfections in the lens coating

• Peeling or deterioration of the frame

• Welding defects

The warranty does not cover:

• Misalignment of temples

• Normal wear and tear (scratches)

• Damage caused by accident, negligence, impact, improper use, or incorrect storage/maintenance

• Damage caused by chemical products

• Unauthorized modifications or repairs

Please note that Amevista is not liable for direct or indirect damage to persons or property resulting from product malfunction.

What to do in case of a conformity defect

If the customer finds a defect, they must contact Amevista via the “Support” section on the website.

In the case of a warranty request:

• Shipping costs for returning the product are the responsibility of the customer.

• Amevista accepts no responsibility for damage, loss or delays resulting from transport.

• We strongly recommend using a tracked shipping service and retaining proof of shipment.

• In the event of damage caused during transport, the customer will be fully responsible.

Once the product is received, Amevista will verify whether the reported defect falls under the conditions of the warranty.
If not, and the product needs to be returned to the customer, a shipping fee of €5 will be charged, payable via a link sent by email. Shipping will be arranged by Amevista only after payment is received.

Requirements for returning a product under warranty

To be accepted, the product must be returned:

• With all original accessories: case, cloth, certificate, and lenses;

• Clean and in hygienic condition;

• With original lenses: any custom lenses fitted by third parties must be replaced beforehand.

Otherwise, Amevista reserves the right to reject the warranty request.