GENERAL TERMS AND CONDITIONS
I, the undersigned, declare having read and fully understood
the Guide for the correct use of contact
lenses and the warnings, precautions and risks associated with their use as
described above. I also declare being aware that for any doubts, consults and,
where necessary, contact lens exams, I can contact a Contact Lens Specialist
via email at info@amevista.com
Furthermore
By purchasing products on Amevista.com, I expressly declare
that:
- I am over 18,
- the product ordered corresponds to my eye doctor’s
prescription,
- I have consulted my eye specialist beforehand with regard
to the suitability and compatibility of the product purchased,
- I relieve Amevista srl of all liability connected with the
purchase of a non suitable product,
- I have underwent regular check-ups as scheduled by my
oculist and optometrist, each for their respective fields and competences.
All products on sale on www.amevista.com are compliant with
EEC regulation, the contact lenses are compliant with the provisions and
fundamental safety requirements imposed on the manufacturer set out by
Directives 93/42/EEC, 90/385/EEC and 98/79/EEC on medical devices, thus
ensuring that the products are original.
These general terms and conditions apply to all purchases
made on www.amevista.com By confirming
the order, the purchaser declares to agree with, and expressly accept, these
general terms and conditions.
PRICES
The prices of the items published on our virtual store
include 4% VAT on contact lenses and 22% VAT on all other products. Shipping
costs are given in the specific section.
To view the most accurate delivery prices, select your
delivery destination on our website.
DUTIES AND TAXES
Import duties are not applicable if you’re ordering from a
EU country.
PAYMENTS
Our virtual store accepts the following payment methods:
– credit card
– PayPal
PSD2 is a
European regulation that makes online payments more secure. When you place an
order online using a card payment, your bank may ask you to confirm your
identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed
to a 3D Secure authentication by your bank. There are many ways to authenticate
online payments and you could be asked to confirm your identity through SMS,
email, or TouchID. Once your payment is authenticated, the order will be placed
and you’ll return to the AMEVISTA order confirmation page. As soon as your
order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure
authentication process. Make sure they have the correct contact details for you
just in case they use SMS or email for authentication.
If I'm unable to place an order, what should I do?
If you experience trouble placing an order, you can place an
order over the phone by contacting us.
I have some more questions about payment: who should I
contact?
Our Customer Service advisors are on hand to answer any
additional questions you may have.
RIGHT OF TERMINATION
Changed your mind? No problem,The Customer shall have the
right to withdraw from any remote sales agreement, within 14 working days from the delivery date.
Products shall be returned to the following address AMEVISTA Via Flaminia, 844, 00191 Rome, Italy.
DON’T FORGET TO PUT YOUR ORDER REFERENCE NUMBER IN THE
SHIPPED BOX.
In case of product replacement or return, the customer shall
have a fourteen-day period from the date of delivery and shall notify us via
email at info@amevista.com or via the Contact Us form informing us of the
reason you wish to return.
Return costs shall be paid by the customer and use a tracked
shipping courier or registered mail. In some periods and for some brands
Amevista might include free returns on promotional campaigns in some countries.
The integrity of the products purchased returned unused,
with their original labels and in their original boxes is an essential
condition for the exercise of the right of withdrawal or cancellation. When
returning sunglasses or prescription glasses, the quality and integrity seal
shall still be applied on the glasses.
Prescription glasses are customized products and may only be
partially refunded, cancellation or return is excluded in the case of orders
for customized products.
Until proof of delivery to our warehouse, shipment is under
the full responsibility of the customer. Amevista shall not be held liable for
any damage or theft/loss of goods returned with uninsured shipment.
Cancelling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel
your order under the Consumer Contracts (Information, Cancellation and
Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your
order, you must notify us of your wish to cancel within 14 days from the date
your order arrived following the above instructions.
We shall start the process of refunding the price of the
product for which the right of withdrawal was exercised and, eventually , the
shipping costs, within 30 days from the date of receipt of the email
communicating the withdrawal or of the product, provided the date of receipt is
within the time specified above.
DEFECTIVE ITEMS
If you have received an item that is defective, damaged or does not match the model you ordered, please contact the Customer Service as soon as possible.
In the case of a replacement item, we will collect the faulty/incorrect item as soon as possible and send the replacement item, this will be at our expenses; however, should you decide to return the goods for a refund, the free return cannot be guaranteed anymore and you would have to organize this at your own expense.
After you’ve placed an order, we will email you with all the
details. Once your order is sent, you’ll receive an email with the tracking
number from the courier. Please check your spam folder in your email.
We always aim to deliver your package within the time
specified, but sometimes there may be delays due to customs clearance or failed
payments.
LIABILITY AND WARRANTIES
ALL our items are guaranteed authentic.
Amevista shall accept no liability for damage to health
associated with the use of contact lenses caused by inefficient and poor
maintenance or by the incorrect use of lens cleaning products.
The customer undertakes to order only contact lenses
previously recommended by a specialist (physician oculist–optician optometrist)
and which have already been worn without any problems of tolerability. Any
damage caused by improper adaptation of the lenses may not be eligible for
compensation. We strongly advise Customers to undergo regular eye check-ups
with an eye doctor and optometric examinations at an optical center specialized
in contact lenses.
Boxes purchased without a prescription, open and used may
not be refunded. Amevista shall not be liable for any manufacturing defects,
for which the manufacturer shall be exclusively accountable. Prescription
glasses and sunglasses may be returned within the terms established by the law
or replaced only if the warranty seal has not been removed by the customer.
INVOICING:
To reduce waste, sign in to your account on our website to
download your digital invoice.
PROMO CODES:
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How do I apply a promo code?
All you need to do is add your eligible items to your
shopping bag. Depending on the promo code, it will either be automatically
applied, or you may have to manually enter it at checkout. Remember promotions
can’t be cumulated.