What if my item is defective?

We are sorry that your item arrived damaged or defective. Please contact customer service within 5 days of receiving your order by clicking "Submit a Complaint".

Please kindly fill out the form with all the required information. We will reply to you by e-mail as soon as possible, outlining the next steps.

Let us know by clicking on "Submit a Complaint."

We kindly ask you to fill out the form with all the required information. We will respond to you by e-mail as soon as possible, outlining the next steps.

Please note: In case of a replacement request, we will proceed as soon as possible to pick up the goods and send the replacement item after careful verification. In this case, the cost and reservation of the pickup will be borne by Amevista; however, the free of charge of the same will not be guaranteed if you opt for only the return of the goods. In the event of collection, it is not possible to deposit the goods at the warehouse of the local courier.