Where is my order?

To track your order

When your parcel is ready and has been dispatched, you will receive a confirmation email and you can click on "Track your order" to view the details of your shipment.

Always check this link from which you can check delivery attempts that have already been made and any problems the courier has in locating your address.

Please note that couriers do not deliver by appointment and there is no telephone contact. Furthermore, in the event of a failed delivery attempt, your order may be delivered to a pick-up point without your prior notification. For this reason, we advise you to always keep track of the tracking of your shipment.

Of course, also by accessing the "Order History" section of your personal area, you can view your delivery package by clicking on "View".