If you have returned an item, the refund will be processed within 14 calendar days from the date we receive your package at our warehouse. Once the return has been received and inspected, we will send you a confirmation email. The credit will appear within 10 working days, depending on the refund times set by your card issuer. You will be refunded via the payment method you selected when placing the order. When returning the product, make sure to print and use the provided proforma invoice and return form provided. If the instructions are not followed correctly or if the provided documents are not used, customs may apply import taxes. These taxes will be at your own expense and will be deducted from the refund amount. If you refuse the package but Amevista has met the expected delivery times, you will be charged 20 EUR (if you chose Express Shipping) and 10 EUR (if you chose Standard Shipping). These charges cover storage costs and return shipping caused by the refusal of delivery. These amounts will be deducted from any refund. If you do not refuse the package and have chosen Express Shipping, only the shipping costs will be deducted from the refund. Did you pay with a Gift Voucher? The amount will be refunded as a Gift Voucher to be used for your next orders.
You can, at your own expense, return Amevista orders within 30 calendar days after the delivery date of the goods. The cost of customized products (frames with prescription and/or tinted lenses) cannot be refunded as these are bespoke items created according to your specific requirements and measurements. Therefore, returns on these products are not possible. We do not accept returns sent via the EVRI-HERMES courier due to recurring issues in handling incoming shipments. Click here and complete the return process in a few minutes! Once the return procedure has been completed, you will receive an email with all the information needed to return the items. PLEASE NOTE: the return label is only used to identify the package within the Amevista warehouse. You must arrange the return shipment independently using a courier of your choice. If you purchased as a guest: Click on the "RETURN ITEM" button Register on the Amevista website by entering the email address you used to make the purchase. Access your Personal Area, click on the "Orders" box, and follow the instructions for the order reconciliation procedure. Once finished, select the item you want to return, click "RETURN ITEM", and follow the instructions. Can I return items from the same order or from different orders together? No. Even in the case of multiple orders (an order with at least two glasses), each item returned to Amevista must be shipped at your expense, separately from the others, each with its own shipping tracking. If the products are returned in a single box or in different boxes but with a single shipment (multi-package), EUR 10 will be withheld for each item returned, directly from the payment method used during purchase. When will I receive my refund? The refund is only possible if the product is intact, unworn, and with the security seal intact; after verifying the suitability of the returned item, we will proceed with the refund within 14 calendar days from the date of receipt of your package at our warehouse. Any shipping costs paid for delivery will not be refunded in case of refusal of the goods. Until when can I return Christmas gifts? For Christmas gifts, the return period is extended until 31 January 2025. This special promo is valid for all orders placed between 1 November and 31 December 2024. For all other orders, returns are possible within 30 days from the order date.
We are sorry that your item arrived damaged or defective. Please contact customer service within 8 days of receiving your order by clicking "Submit a Complaint". Please kindly fill out the form with all the required information. We will reply to you by e-mail as soon as possible, outlining the next steps. Let us know by clicking on "Submit a Complaint." We kindly ask you to fill out the form with all the required information. We will respond to you by e-mail as soon as possible, outlining the next steps. Please note: In case of a replacement request, we will proceed as soon as possible to pick up the goods and send the replacement item after careful verification. In this case, the cost and reservation of the pickup will be borne by Amevista; however, the free of charge of the same will not be guaranteed if you opt for only the return of the goods. In case of merchandise collection, it is not possible to deposit it at a collection point (possible only with DHL – Express Shipping).
Is it possible that the temples of my glasses are misaligned? Amevista carries out a quality check of the product before shipping your glasses. Should you perceive a slight misalignment of the temples, this may be an easily resolved temporary defect that can also occur during packaging and transport. It does not, however, constitute a production defect. We recommend that you contact an optician who will realign the rods easily and free of charge. Alternatively, if you would like to proceed with an examination by our technicians or a replacement of the item, you can submit a complaint by clicking here. Wherever possible, we will fix the product. If this is not sufficient, we will proceed with a replacement.
If after requesting a return you have decided to keep the merchandise, you can do so, and there is no additional charge for doing so. Remember that your order will remain in the "My Returns" list in your account. You can only modify this action if your order has not actually been returned.
In case you no longer have the original Amevista packaging (plastic bag or box) don't worry, you can use any other cardboard packaging to make the return. Remember to remove any previous labels. Make sure that the packaged product is in perfect condition, clean and including the accessories (case or pouch, microfiber cloth, certificate, transparent envelope with model code). In the event that we receive products that have already been used, damaged, or in a packaging other than the original one and the stated conditions are not met, we will not be able to guarantee a full refund of the amount spent.
Did you receive a damaged package? We are sorry. Is the packaging damaged but the items are in good condition? In case you want to proceed with the return please use another packaging, following the instructions in How to make a return. In addition to the packaging, is an item also damaged? If so, use one of the contact methods at the bottom of this page and we will help you with your request. Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping package appears damaged or tampered with, the customer must refuse delivery and send photos of it to Amevista Customer Service. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes. We strongly recommend using an insured shipment. In case of loss or damage during transport, only an insured shipment allows you to claim compensation from the courier. Otherwise, the cost of the product remains your responsibility.
Don't like the item or the size you ordered is not right? You cannot exchange items but you can return them at your own expense within 30 days and, if you wish, you can order them again. You will receive a refund for the returned goods within 14 calendar days from the date of receipt of your package at our warehouse. You are not bound to wait for a refund for your new order: you can proceed with a new order right away if you wish. Please note that the cost of customized products (frames with prescription and/or tinted lenses) cannot be refunded as these are bespoke items created according to your specific requirements and measurements. Therefore, returns on these products are not possible.
If after returning one item from your order you want to return others you can always do so within 30 days of delivery. Make sure the item is undamaged and has any labels, accessories, certificates and original product box.
No. Even in the case of multiple orders (an order with at least two pairs of glasses), each individual item returned to Amevista must be shipped at your expense, separately from the others, each with its own shipping tracking. If the products are returned in one box or in different boxes but with a single shipment (multi-package), 10 EUR will be withheld for each returned item, directly from the payment method used during purchase.
Did you pay for the entire order using a Gift Voucher?If so, the amount will be refunded with another Gift Voucher to be used for your next orders. Did you pay for your order by combining a Gift Voucher with a different payment method?When you return one or more items, the refund is made to the other payment method you selected when you paid for your order. For example, if you used a credit card and a Gift Voucher, the refund will be made to your credit card and the Gift Voucher will be used for the items you kept.If the amount of the Gift Voucher is greater than the amount used with the other payment method, the refund will be made on the Gift Voucher.
You can, at your own expense, return Amevista orders within 30 calendar days after the delivery date of the goods. The cost of customized products (frames with prescription and/or tinted lenses) cannot be refunded as these are bespoke items created according to your specific requirements and measurements. Therefore, returns on these products are not possible. We do not accept returns sent via the EVRI-HERMES courier due to recurring issues in handling incoming shipments. Click here and complete the return process in a few minutes! Once the return procedure has been completed, you will receive an email with all the information needed to return the items. PLEASE NOTE: the return label is only used to identify the package within the Amevista warehouse. You must arrange the return shipment independently using a courier of your choice. If you purchased as a guest: Click on the "RETURN ITEM" button Register on the Amevista website by entering the email address you used to make the purchase. Access your Personal Area, click on the "Orders" box, and follow the instructions for the order reconciliation procedure. Once finished, select the item you want to return, click "RETURN ITEM", and follow the instructions. Can I return items from the same order or from different orders together? No. Even in the case of multiple orders (an order with at least two glasses), each item returned to Amevista must be shipped at your expense, separately from the others, each with its own shipping tracking. If the products are returned in a single box or in different boxes but with a single shipment (multi-package), EUR 10 will be withheld for each item returned, directly from the payment method used during purchase. When will I receive my refund? The refund is only possible if the product is intact, unworn, and with the security seal intact; after verifying the suitability of the returned item, we will proceed with the refund within 14 calendar days from the date of receipt of your package at our warehouse. Any shipping costs paid for delivery will not be refunded in case of refusal of the goods. Until when can I return Christmas gifts? For Christmas gifts, the return period is extended until 31 January 2025. This special promo is valid for all orders placed between 1 November and 31 December 2024. For all other orders, returns are possible within 30 days from the order date.
Did you receive a damaged package? We are sorry. Is the packaging damaged but the items are in good condition? In case you want to proceed with the return please use another packaging, following the instructions in How to make a return. In addition to the packaging, is an item also damaged? If so, use one of the contact methods at the bottom of this page and we will help you with your request. Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping package appears damaged or tampered with, the customer must refuse delivery and send photos of it to Amevista Customer Service. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes. We strongly recommend using an insured shipment. In case of loss or damage during transport, only an insured shipment allows you to claim compensation from the courier. Otherwise, the cost of the product remains your responsibility.
