Yes, you can return a Ray-Ban Meta, but it’s important to follow a few specific instructions:
Always apply the UN3481 label (included in the return package) to the outside of the Amevista parcel. This label is required for the transport of devices containing lithium batteries. WARNING: this is a regulatory label, not the shipping label. If it is not applied correctly, the courier will block the parcel and the return cannot be completed.
What should I do in case of technical issues (software or hardware) with Ray-Ban Meta glasses?
Any hardware or software malfunction related to Ray-Ban Meta smart glasses (e.g., connection issues, camera, synchronisation, operating system) cannot be handled by our customer service.
For these cases, official support is available directly on the Ray-Ban website, in the section dedicated to Ray-Ban Meta. We recommend contacting the official support team by following the instructions provided there.
