Did you receive a damaged package? We are sorry.
Is the packaging damaged but the items are in good condition?
In case you want to proceed with the return please use another packaging, following the instructions in How to make a return.
In addition to the packaging, is an item also damaged?
If so, use one of the contact methods at the bottom of this page and we will help you with your request.
Amevista uses a special transparent tamper-proof envelope that shows clear signs of tampering in case of theft or attempted theft. Therefore, if the shipping package appears damaged or tampered with, the customer must refuse delivery and send photos of it to Amevista Customer Service. We will not be able to handle reports of accepted deliveries with tampered transparent envelopes.
We strongly recommend using an insured shipment. In case of loss or damage during transport, only an insured shipment allows you to claim compensation from the courier. Otherwise, the cost of the product remains your responsibility.
