If you order now, returns until 31/01
Yes, you can return a Meta or Nuance Audio product, but it is important to follow some specific instructions:
Always apply the UN3481 label (included in the return package) to the outside of the Amevista parcel. This label is mandatory for the transport of devices containing lithium batteries. PLEASE NOTE: this is a regulatory label, not the shipping label. If it is not applied correctly, the parcel will be blocked by the courier and the return cannot be completed.
What should I do in case of technical issues (software or hardware) with my Meta or Nuance Audio glasses?
Any hardware or software malfunctions related to Meta or Nuance Audio smart glasses (e.g. connection issues, camera problems, synchronisation issues, operating system errors, speaker problems) cannot be handled by our customer service team.
For these cases, official support is available directly on the manufacturers’ websites, in the section dedicated to the respective product. We invite you to contact the official support by following the instructions provided there.