Yes, it is possible to return a Ray-Ban Meta or Nuance Audio product, but it is important to follow specific instructions:
Always apply the UN3481 label (included in the return package) to the outside of the Amevista parcel. This label is mandatory for the transport of devices containing lithium batteries. ATTENTION: this is a regulatory label, not the shipping label. If not applied correctly, the parcel will be blocked by the courier and the return cannot be completed.
What should I do in case of technical problems (software or hardware) with Ray-Ban Meta or Nuance Audio glasses?
Any hardware or software malfunctions related to Ray-Ban Meta or Nuance Audio smart glasses (e.g. connection issues, camera, syncing, operating system, speakers) cannot be handled by our customer service.
For these cases, official support is available directly on the Ray-Ban or Nuance Audio websites, in the section dedicated to the respective product. We invite you to contact the official support by following the instructions provided there.
