Customer Care


info@amevista.com

The customer care is active
from monday to friday from h. 9.00am to h. 18.00pm

Terms and Conditions

GENERAL TERMS AND CONDITIONS

I, the undersigned, declare having read and fully understood the  Guide for the correct use of contact lenses and the warnings, precautions and risks associated with their use as described above. I also declare being aware that for any doubts, consults and, where necessary, contact lens exams, I can contact a Contact Lens Specialist via email at info@amevista.com

Furthermore

By purchasing products on Amevista.com, I expressly declare that:

- I am over 18,

- the product ordered corresponds to my eye doctor’s prescription,

- I have consulted my eye specialist beforehand with regard to the suitability and compatibility of the product purchased,

- I relieve Amevista srl of all liability connected with the purchase of a non suitable product,

- I have underwent regular check-ups as scheduled by my oculist and optometrist, each for their respective fields and competences.

 

All products on sale on www.amevista.com are compliant with EEC regulation, the contact lenses are compliant with the provisions and fundamental safety requirements imposed on the manufacturer set out by Directives 93/42/EEC, 90/385/EEC and 98/79/EEC on medical devices, thus ensuring that the products are original.

These general terms and conditions apply to all purchases made on www.amevista.com  By confirming the order, the purchaser declares to agree with, and expressly accept, these general terms and conditions.

 

PRICES

The prices of the items published on our virtual store include 4% VAT on contact lenses and 22% VAT on all other products. Shipping costs are given in the specific section.

To view the most accurate delivery prices, select your delivery destination on our website.

 

DUTIES AND TAXES

Import duties are not applicable if you’re ordering from a EU country.

 

PAYMENTS

Our virtual store accepts the following payment methods:

                                               – credit card

                                               – PayPal

PSD2 is a European regulation that makes online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.

What are the payment steps when I place an order?

When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated, the order will be placed and you’ll return to the AMEVISTA order confirmation page. As soon as your order has been confirmed, you’ll receive an email.

How will my bank confirm my identity?

Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.

If I'm unable to place an order, what should I do?

If you experience trouble placing an order, you can place an order over the phone by contacting us.

I have some more questions about payment: who should I contact?

Our Customer Service advisors are on hand to answer any additional questions you may have.

                                        

 

RIGHT OF TERMINATION

Changed your mind? No problem,The Customer shall have the right to withdraw from any remote sales agreement without incurring costs and without stating a cause, within 14 working days from the delivery date.

Products shall be returned to the following address AMEVISTA Piazza Roselle, 8 - 00179 Rome, Italy.

DON’T FORGET TO PUT YOUR ORDER REFERENCE NUMBER IN THE SHIPPED BOX.

 

In case of product replacement or return, the customer shall have a fourteen-day period from the date of delivery and shall notify us via email at info@amevista.com or via the Contact Us form informing us of the reason you wish to return.

Return costs shall be paid by the customer and use a tracked shipping courier or registered mail. In some periods and for some brands Amevista might include free returns on promotional campaigns in some countries.

The integrity of the products purchased returned unused, with their original labels and in their original boxes is an essential condition for the exercise of the right of withdrawal or cancellation. When returning sunglasses or prescription glasses, the quality and integrity seal shall still be applied on the glasses.

Prescription glasses are customized products and may only be partially refunded, cancellation or return is excluded in the case of orders for customized products.

Until proof of delivery to our warehouse, shipment is under the full responsibility of the customer. Amevista shall not be held liable for any damage or theft/loss of goods returned with uninsured shipment.

Cancelling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived following the above instructions.

We shall start the process of refunding the price of the product for which the right of withdrawal was exercised and, eventually , the shipping costs, within 30 days from the date of receipt of the email communicating the withdrawal or of the product, provided the date of receipt is within the time specified above.

 Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t absolutely match the description (wrong model),contact us as soon as possible and we will help you as a priority.

 Tracking your order

After you’ve placed an order, we will email you with all the details. Once your order is sent, you’ll receive an email with the tracking number from the courier. Please check your spam folder in your email.

We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

 

 

LIABILITY AND WARRANTIES

 

ALL our items are guaranteed authentic.

Amevista shall accept no liability for damage to health associated with the use of contact lenses caused by inefficient and poor maintenance or by the incorrect use of lens cleaning products.

The customer undertakes to order only contact lenses previously recommended by a specialist (physician oculist–optician optometrist) and which have already been worn without any problems of tolerability. Any damage caused by improper adaptation of the lenses may not be eligible for compensation. We strongly advise Customers to undergo regular eye check-ups with an eye doctor and optometric examinations at an optical center specialized in contact lenses.

Boxes purchased without a prescription, open and used may not be refunded. Amevista shall not be liable for any manufacturing defects, for which the manufacturer shall be exclusively accountable. Prescription glasses and sunglasses may be returned within the terms established by the law or replaced only if the warranty seal has not been removed by the customer.

INVOICING:

To reduce waste, sign in to your account on our website to download your digital invoice.

 

PROMO CODES:

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How do I apply a promo code?

All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. Remember promotions can’t be cumulated.

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